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Wells Fargo Lending Operations Senior Manager in West Des Moines, Iowa

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Lending Operations Senior Manager to oversee the Special Loans and Maintenance Request Teams within Customer Account Management in Home Lending Servicing. These teams are responsible for servicing mortgage loans with special features and processing maintenance requests on customer and account information within the Wells Fargo Home Lending portfolio.

Learn more about the career areas and lines of business at .

In this role, you will:

  • Manage and develop large Loan Servicing teams responsible for loan monitoring and loan servicing activities

  • Engage and influence stakeholders, internal partners, and peers associated with the Lending Operations functional area

  • Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area

  • Participate in the formulation and implementation of new and revised systems, policies, and guidelines

  • Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies

  • Determine appropriate strategies and actions of Lending Operations team to meet moderate to high risk deliverables

  • Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards

  • Collaborate with and influence all levels of professionals, including experienced managers

  • Interact with external customers throughout the conducting of loan processing and liquidations evaluation

  • Provide quality customer service

  • Manage allocation of people and financial resources for Lending Operations

  • Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

  • 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 3+ years of Management experience

Desired Qualifications:

  • Demonstrated ability to partner and deliver results in a complex and matrixed organization

  • Demonstrated ability to identify and act upon trends

  • Results oriented with outstanding ability to motivate teams and mobilize the resources to accomplish objectives

  • Demonstrated pipeline management abilities

  • Critical Thinking and Strategic Planning acumen

  • Experience presenting information in a manner that persuades, educates, and enhances understanding at all levels

Job Expectations

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Posting Locations:

800 S Jordan Creek Pkwy, West Des Moines, IA

4101 Wiseman Blvd, San Antonio, TX

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


Req Number: R-177815-2

Updated: Wed Jun 22 17:02:30 GMT 2022

Location: West Des Moines,Iowa