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Summary The Clinical Pharmacy Technician will be assigned to the Anticoagulation Clinic. The primary functions of this position include providing administrative, clerical, and basic clinical support to the pharmacist managed anticoagulation clinics. This work includes laboratory value monitoring, medical chart / action profile poly-pharmacy reviews, drug utilization evaluation monitoring, telephone logistical support, supplemental patient education communication, scheduling support, and QA monitoring. Responsibilities Duties include, but are not limited to: Routinely reviews computer medication profile for prescription duplication, therapeutic duplication, prescription noncompliance, allergies / adverse drug reactions, changes in medications, diet, health, alcohol consumption, signs and symptoms of bleeding/thromboembolic events, upcoming surgery or procedures, and falls. Reports identified patients to assigned clinical pharmacist for evaluation. Routinely reviews laboratory monitoring reports for selected disease states and identified patients with lab values beyond normal limits. Reports identified patients to assigned clinical pharmacist for evaluation. Routinely performs patient medical chart, medication profile, and action profile reviews to identify poly-pharmacy situations. Reports identified patients to assigned clinical pharmacist for evaluation. Assesses and manages patients with International Normalized Ratio (INRs) that are deemed stable and are within the designated therapeutic range for each individual patient. Provides supplemental reinforcement education for patients concerning operational issues or need for therapy compliance. Documents clinical and operational activities in CPRS and Vista. Initiates placing consultation for local lab draws, traveling Veteran consults, and visiting nursing services in conjunction with Clinical Pharmacy Specialist. Monitors clinic records for patients who fail to show for scheduled appointment and initiate reminders to ensure continuum of care. Assists in orientation of pharmacy residents, pharmacy students, work-study personal and volunteers. Helps review, process, or triage messages within the secure messenger app to the clinical pharmacy specialist as indicated. Supplements the clinical pharmacists in ensuring safe utilization of DOAC agents by reviewing and processing patient flags on the National VA DOAC Dashboard. Communicates with Veterans taking DOACs via telephone or letters to address potential non-adherence, facilitate the scheduling of labs at a VA facility, or identifying recent labs obtained within the community. Monitors the overdue for labs queue on the National VA DOAC Dashboard by reviewing CPRS, Vista images, or JLV for community based labs. With the assistance of the Clinical Pharmacy Specialist, the technician will communicate with physicians / providers regarding DOAC orders that are without refills or expired. Provides clinical support through telephone/voicemail triage, appointment scheduling, e-faxing and mailing. Work Schedule: Monday-Friday, 7:30am to 4:00pm. Telework: Regular telework is authorized. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Total Rewards of a VA Career - Allied Health Professionals: Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Pharmacy Technician Total Rewards: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Pharmacy-Technician-Career-Flyer.pdf Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Basic Requirements: To qualify for appointment to this position, all applicants must possess the following: Citizenship - You must be a citizen of the United States English Language Proficiency - You must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d) Education or Experience: None required. For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level. Certification (GS-07 and above): For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Pharmacy Technician, GS-08 Grade Requirements: Experience: In addition to meeting the basic requirements, to qualify for the GS-08 you must possess at least 1 year of experience equivalent to the next lower grade level (GS-07). Experience includes mentoring and training lower graded pharmacy technicians in the practice setting; assisting advanced/ specialized pharmacy technicians and participating in performance improvement initiatives; using independent judgement to perform the full range of duties in the pharmacy; functioning as staff pharmacy technicians in various locations of the pharmacy, including pharmacy contact centers and other non-traditional pharmacy locations, with minimal oversight. Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT). Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following technical KSAs: Comprehensive knowledge of concepts, principles, methodology and policies in a specialized area or section of pharmacy (such as sterile compounding, controlled substances, automation, clinical pharmacy, contact center, etc.) Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures. Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy. Preferred Experience: Candidates should have recent experience in a current or previous job that includes anticoagulation therapy. All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Failure to demonstrate your experience in your resume may result in disqualification. It is strongly recommended that you write to each KSA in your application package. References: VA HANDBOOK 5005/159 PART II APPENDIX G28 Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.