Oracle Manager, Client Engagement Management in Des Moines, Iowa
As a Manager, Client Engagement Management you will:
Manage a team of System Engineers/System Architects supporting the performance, security, and overall domain operation of hosted client EHR information systems.
Lead and direct the team’s strategy to achieve operational or functional targets, SLAs, and objectives with measurable contributions towards the achievement of immediate and short-term results for the team and Client Operations organization.
Engage and lead in all phases of Incident, Problem, and Change Management.
Establish and communicate organization and team goals that support and advance team and organization objectives; establish metrics or other performance measures to track progress, accomplishments, and opportunities.
Understand and explain policies, best practices, and organizational procedures within the immediate area of responsibility to key stakeholders within and outside of the team.
Identify, propose, and lead process improvement initiatives; participate and provide input on strategic initiatives at the organization and team level.
Deliver consistent and timely training, guidance, and feedback to encourage and promote employee success and growth through regular developmental conversations and identification of developmental opportunities.
Develop and plan implementation roadmaps and strategy, including financial and operational metrics across multiple emerging technologies and solutions
Lead, direct, and review the team’s work to achieve operational or functional targets or objectives with measurable contributions towards the achievement of immediate and short-term results for the team and department
Understand and explain policies, practices, and procedures within the immediate area of responsibility to stakeholders
Provide primary input and recommendations on staffing and performance decisions for direct reports
Manage multiple high-complexity projects that deliver client hardware and software.
Due to the clients you will be assigned, this position requires you to be a U.S. citizen in order to get a Federal Security Clearance
Technical understanding related to infrastructure and Operating System support (primarily Windows and Linux) within a virtualized VMWare environment.
Information Technology Service Management: Incident Management, Change Management, Problem Management
Strong communication/presentation skills
Experience leading IT professionals with experience in Windows, Linux, Active Directory, Networking, VMWare, Security, etc.
Customer support/service experience
BMC Remedy Service Management
Project Management expertise
Experience in a direct client-facing role
Experience working with Federal and/or Healthcare clients is a plus
Willing to work overtime or irregular hours as needed and allowed by local regulations to support on-call
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the United States only
Hiring Range: from $80,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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