Job Information
Iowa Department of Administrative Services Information Technology Enterprise Expert - AI Enterprise Technology Service Owner in Des Moines, Iowa
Information Technology Enterprise Expert - AI Enterprise Technology Service Owner
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Information Technology Enterprise Expert - AI Enterprise Technology Service Owner
Salary
$81,868.80 - $190,028.80 Annually
Location
Des Moines - 50309 - Polk County, IA
Job Type
Full-time
Remote Employment
Flexible/Hybrid
Job Number
25-02601
Agency
185 DOM DoIT
Opening Date
03/14/2025
Closing Date
3/25/2025 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Makayla Evans (makayla.evans@dom.iowa.gov)
Description
Benefits
Questions
Job Description
The Department of Management (DOM), Division of Information Technology (DoIT) is seeking anAI Enterprise Technology Service Owner!
This role will be responsible for analyzing business processes and collaborating with stakeholders to define AI use cases across workflows, applications, data management, and information operations. It will involve documenting investment requirements, assessing ROI, and evaluating AI system options. The ideal candidate will provide leadership with clear, data-driven insights to support decision-making on AI adoption and implementation.
Key Responsibilities:
Analyze business processes and collaborate with teams to identify AI use cases across business units, applications, data management, and infrastructure and operations.
Document investment needs, resource availability, and return on investment for AI systems.
Evaluate AI system options and present recommendations to leadership for decision-making.
Define and align service vision, strategy, and architecture with business goals, focusing on emerging technologies to improve enterprise operations, scalability, and efficiency.
Develop and maintain service roadmaps, SLAs, and performance targets, while producing technical documentation for effective communication across IT, operations, development, and vendor teams.
Manage day-to-day IT infrastructure operations across cloud, on-premises, and hybrid environments, ensuring compliance with IT security and regulatory standards.
Oversee IT service management processes (incident, problem, change, release) and maintain detailed documentation while handling multiple assignments with varying priorities.
Collaborate with internal teams, vendors, and service providers to optimize service delivery, manage contracts, and ensure performance standards are met.
Develop and maintain enterprise solutions architecture, oversee license and maintenance agreements, and work with vendor management to drive efficiency and savings.
Manage and optimize budgets for infrastructure and operations services, including cost forecasting, resource planning, capacity management, and vendor negotiations.
Develop and manage enterprise service monitoring strategies, report on performance metrics (uptime, availability, reliability), conduct service reviews, and lead continuous improvement efforts based on data and feedback.
Lead initiatives to modernize enterprise IT infrastructure, stay updated on emerging technologies, and foster a culture of innovation and collaboration while ensuring high-quality client service.
Lead and mentor cross-functional teams to deliver secure enterprise IT services, ensuring customer service excellence, operational efficiency, and alignment with organizational goals.
Please note, candidates for this positionmustreside in the state of Iowa at the time of starting the role.
Employer Highlights:
The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.
We have a great total compensation package for all of our full-time employees, including:
Iowa Public Employees' Retirement System (IPERS)
Retirement Investors Club (RIC)
Flexible Working Environment- Work from Home Opportunities
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays
Flexible Spending Accounts
Life Insurance
Long-Term Disability Insurance
Background Check Requirements:
After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).
Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
**Please note: to pass the initial screening, applicants must demonstrate the stated experience in the minimum requirements.
1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to five years of full-time work in one or more of the following areas: mainframe computing systems programming; computer-based networking (LAN, WAN); database management systems; applications development, maintenance, and testing; server and workstation operating systems; telecommunications carrier operations; and/or Internet/Intranet development and deployment.
2) All of the following (a and b):
a. Five years of full-time work experience in one or more of the following areas: mainframe computing systems programming; computer-based networking (LAN, WAN); database management systems; applications development, maintenance, and testing; server and workstation operating systems; telecommunications carrier operations; and/or Internet/Intranet development and deployment; and
b. One of the following (i or ii): i. Twenty-four semester hours of accredited post-high-school course work in one of the specialty areas listed in part a; or ii. Certification from an authorized educational institution or a major computer/software producer in an area directly related to one of the specialty areas listed in part a.
3) A total of nine years of education and/or full-time experience in one or more of the following areas: mainframe computing systems programming; computer-based networking (LAN, WAN); database management systems; applications development, maintenance, and testing; server and workstation operating systems; telecommunications carrier operations; and/or Internet/Intranet development and deployment, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4) Current, continuous experience in the state executive branch that includes two years of full-time work as an Information Technology Specialist 5.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/InformationTechnologyEnterpriseExpert-00160.pdf)
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated from an accredited college or university? IF YES - Do you have experience equal to five years of full-time work in one or more of the following areas: mainframe computing systems programming; computer-based networking (LAN, WAN); database management systems; applications development, maintenance, and testing; server and workstation operating systems; telecommunications carrier operations; and/or Internet/Intranet development and deployment.
Yes - I have graduated AND do have the five years of experience required
I do not meet BOTH requirements - graduation and the five years of required experience
04
Do you meet A and B: (A) Five years of full-time work experience in one or more of the following areas: mainframe computing systems programming; computer-based networking (LAN, WAN); database management systems; applications development, maintenance, and testing; server and workstation operating systems; telecommunications carrier operations; and/or Internet/Intranet development and deployment; and B. One of the following (i or ii): i. Twenty-four semester hours of accredited post-high-school course work in one of the specialty areas listed in part a; or ii. Certification from an authorized educational institution or a major computer/software producer in an area directly related to one of the specialty areas listed in part a.
Yes - I meet A AND B
I do not meet A AND B
05
Do you have a total of nine years of education and/or full-time experience in one or more of the following areas: mainframe computing systems programming; computer-based networking (LAN, WAN); database management systems; applications development, maintenance, and testing; server and workstation operating systems; telecommunications carrier operations; and/or Internet/Intranet development and deployment? Thirty semester hours of post high school education in any field equals one year of experience.
I have the nine years required
I DO NOT have the nine years required
06
Are you a current permanent State of Iowa employee with two years of full-time work as an Information Technology Specialist 5 in the executive branch - State of Iowa?
Yes - I have two years of full-time work as an Information Technology Specialist 5 in the executive branch - State of Iowa
I am not a State of Iowa employee and/or do not have two years of full-time work as an Information Technology Specialist 5 in the executive branch - State of Iowa
Required Question
Employer
State of Iowa
Agency
185 DOM DoIT
Address
200 East Grand Ave.
Des Moines, Iowa, 50309
Website
https://ocio.iowa.gov/
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