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We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/

The Data Operations Analyst will lead a series of changing projects related to product setups, product data, and royalties’ data as identified by the Data Operations team. This role has accountability for being both granular in terms of managing e mail boxes and Smartsheets, and strategic in terms of identifying, analyzing and remediating process and communication gaps whether those be internal or external. This person will be directly responsible for the Cengage Portal, a way through which our authors and publishers receive their royalty statements and for Smartsheets reflecting author suspense and royalties’ analysis projects. The data operations analyst is a critical team member and a trusted voice of reason to all collaborators (both internal and external). They will handle both internal and external communications with groups such as author relations, publisher relations, product development, and content creation, and will need to mitigate any tensions and issues that arise.

What you'll do here:

• Serve as the point of contact for product setup-related projects for both product data operations and royalties data operations.

• Collaborate with internal resources to proactively manage the product setup process by organizing and facilitating meetings, clarifying processes, brainstorming solutions, facilitating conflict resolution, and negotiating among stakeholders in the best interests of the project.

• Launch projects internally with Cengage team members

• Handle royalty and product mailboxes to ensure timely responses and resolution to product and royalty questions. Forward mail to the correct place for other author/ publisher interactions and be present to ensure follow ups are completed on time.

• Be partially responsible for driving down suspense and validating the timeliness of setups to avoid adding more to it.

• Suggest process and operational improvements to the product data setup process to drive timely and accurate data knowledge.

• Build an operational and communication link, or bridge between teams, and provide a calm, voice of reason, trusted advisor function.

• Clearly document processes and put together workflows to demonstrate standard methodologies for teams across Cengage Group

Skills you'll need here:

• Proven experience in a fast-paced role with demonstrated ability to deliver on time, high quality work

• Record of leading process improvement and initiatives successfully, to assist teams in adapting to change, and to solve problems effectively.

• Ability to interact and influence cross-functionally to establish relationships with internal customers and partners

• Proficiency in Microsoft Office Suite

• Excellent with Smartsheet including data shuttles

• Experience with Jira

• Experience with Power BI tools

Preferred Skills/Knowledge/Experience:

• Smartsheet certified

• 2+ years in the education publishing/education technology industry

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$58,300.00 - $93,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.