American Express Analyst - Strategic Planning in Des Moines, Iowa
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Small businesses play a critical role in the strength of the world economy. New businesses continue to enter the market to provide new services including payments with a swipe, tap, chip and pin, through a dongle and other technologies. These new companies are creating change in the industry by simplifying the merchant experience and have expanded the market to smaller companies that previously did not accept credit cards. American Express’ Global Acquisition Capabilities business is responsible for third party acquiring partner enablement, oversight and acquisition operations and capabilities.
This position is an exciting opportunity for a candidate seeking to utilize their expertise in certification testing, project management, analytical and creative problem-solving skills, and relationship skills, while working within a fast paced, dynamic team. The selected Analyst will be part of the Partner Enablement team, supporting external parties understand and develop to the technical requirements of the OptBlue and Aggregator programs, mainly across the LAC region. This individual will be responsible for developing and maintaining test plans, ensuring Amex test systems are ready for certification including accounting for partner nuances, and will lead certification efforts with said external parties and their processors.
This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups, Payment Consultants, Global Certification Services, Network Solutions and Operations, and Global Services Group. Day to day responsibilities include:
Support new OptBlue and Aggregator partner certification and bi-annual certification efforts including developing test plans and walking partners and their processors through test conditions
Development of partner testing kick-off presentations to be utilized to gain internal and external alignment on test timeline, approach, and expectations
Own the setup of the Amex Test System (ATS) to ensure readiness for certification testing, to
include connectivity setups, profile creations, table updates, and data validation
Own execution of certification testing, validation of test case completion, and assisting in resolution of issues that arise during testing
Develop and maintain supporting documentation to be leveraged by Enablement Mangers, including implementation checklist, test conditions, and other required documentation for launch
Effectively collaborate with Enablement Managers and other supporting business units to maximize partner testing and ensure project timelines are met
Identify and execute on opportunities to drive efficiencies within the partner testing process
Provide additional support, as needed, to the Managers on the Enablement Team
Develop, implement, and maintain a testing scorecard for each partner throughout test phase life cycle
Ability to read, write, and speak in both English and Spanish fluently
Energetic self-starter with proven business maturity, professionalism and thought leadership
Strong project, organization, and time management skills
Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment
Demonstrated ability to successfully implement and manage large, complex initiatives across multiple locations or partners with multiple constituents
Ability to lead and influence internally and externally, across management levels to meet objectives and deliverables
Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy to understand terms; ability to handle objections and deliver difficult messages
Thorough understanding of Amex business dynamics, key linkages, policies, and procedures such as Merchant Acquisition, Network Solutions and Operations, Compliance, Legal, Finance, Technologies, and Global Servicing
Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies
The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment
Location : Greater Phoenix, Arizona area operating under a hybrid-work arrangement (highly preferred) OR Virtual (anywhere in the US)
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
In addition, we are required to comply with all client COVID-19 protocols that may be present in advance of meeting and/or entertaining with clients as a requirement of client-facing roles.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: United States
Other Locations: US-Arizona-Phoenix
Req ID: 22018009
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