Job Information
Iowa Western Community College College Success Advisor in Council Bluffs, Iowa
College Success Advisor
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College Success Advisor
Salary
$18.27 Hourly
Location
Council Bluffs, IA
Job Type
Regular, Full-Time
Division
Student Services
Department
Advising and Enrollment Services
Opening Date
09/30/2024
Closing Date
11/14/2024 11:59 PM Central
Description
Benefits
Description
The College Success Advisor serves current students in an assigned cluster of programs and assists them with registration, billing, and financial aid. This person also helps students clarify their path, helps them stay on their chosen path, and ensure they are meeting milestones that lead to graduation. The College Success Advisor provides information on career and educational planning and assists students with the registration processes. Also, the College Success Advisor establishes and maintains positive relationships with colleagues, staff, and faculty.
Job Duties
Provides holistic advising to current students within an assigned cluster of programs regarding and not limited to the following areas:
Academics – course selection and registration/registration eligibility
Financial Aid – FAFSA completion, verification paperwork submission, and award acceptance
Account Balances & Billing – proper disbursement of awarded aid and payment of any uncovered balance, along with ensuring refund preferences are set.
Career and Transfer Resources – exploration of options in conjunction the Career & Transfer Center, faculty advisors, and other campus resources
Personal Wellbeing – providing referrals to on- and off-campus resources to support students’ personal wellbeing including physical and mental/emotional health.
Meets with students for advising appointments in-person, over the phone, or via Zoom meetings based on the advisor’s and student’s preferences.
Participates as an active member of the College Success Advising team during meetings and provide timely feedback when requested.
Serves as an essential member of the College Success Advising team during campus-wide events and campaigns to support new and current student success.
Qualifications
Bachelor’s degree
Excellent verbal and written communication skills and ability to articulate in both small and large group settings and with diverse groups of people including co-workers, students, business contacts and at various levels from front-line to administration.
Strong organizational skills including the ability to multi-task, to meet deadlines, to maintain and access paper and electronic files, to produce error-free final products, and to manage time and output.
Excellent customer service skills required
Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
Ability to read, write and speak English fluently
Enthusiastic and dedicated to the challenges of helping other people
Ability to function collaboratively as part of a fast-paced, customer oriented team
Professional in communications, appearance, relationships, and responsiveness
Positive attitude
Ability to maintain strict confidentiality at all times
Self-starter with the ability to perform with little or no direct supervision
Ability to pass a background check, have a valid US driver's license and good driving record.
Physical Demands
Ability to lift up to 10lbs
The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment
While performing the duties of this job, the employee is regularly required to talk and hear
Ability to drive company owned or personal vehicle.
Comprehensive benefits package, including employer paid time off, of up to 19 paid holidays, additional 88 hours of paid time off in the summer, vacation & sick time; employer paid medical, dental, life; HSA with a match, IPERS pension plan with over 9% employer match, reduced summer schedule, free access to our new wellness facility, employee concierge services, and many other voluntary benefits to choose from. Click here (https://www.iwcc.edu/about/administration/hr/benefits/) to learn more!
Agency
Iowa Western Community College (IA)
Address
2700 College Rd
Council Bluffs, Iowa, 51503
Website
https://www.iwcc.edu/