Job Information
Iowa State University Ecommerce and Logistics Coordinator in Ames, Iowa
Position Title:Ecommerce and Logistics Coordinator
Job Group:Professional & Scientific
Required Minimum Qualifications:Bachelor’s degree and 2 years of related experience
Preferred Qualifications:Customer service and call center experience
Ecommerce and/or online order fulfillment experience
Retail experience
Supervisory experience
Experience using technology tools including point-of-sale system
Job Description:
Are you passionate about providing exceptional customer service and eager to thrive in a dynamic retail environment?
The Iowa State University Book Store is looking for an enthusiastic and detail-oriented Ecommerce and Logistics Coordinator to join our team. In this pivotal role, you'll manage various customer service channels, ensure seamless online order fulfillment, collaborate with the marketing team, and handle crucial logistical tasks related to inventory and shipping. Your responsibilities will also include assisting with the hiring and supervision of student staff, updating procedural manuals, and fostering professional relationships both within and outside the university community.
Key Responsibilities:
Customer Service: Operate the store’s call center (emails, case management, inbound calls), provide solutions, and offer personalized service.
Order Fulfillment: Process online and departmental orders, manage shipping software, and meet deadlines.
Database Management: Update customer databases.
Marketing Collaboration: Work with the marketing team on website content and evaluate consumer trends.
Budget Management: Prepare and manage departmental budget, evaluate space needs, and reduce overhead expenses.
Technical Troubleshooting: Handle issues with point-of-sale systems and shipping software.
Inventory Management: Assist with receiving, stocking, and physical inventory reconciliation.
Staff Management: Assist in hiring and supervising student staff and maintain procedure manuals.
Process Improvement: Proactively seek ways to improve processes and financial efficiencies.
Relationship Building: Communicate effectively with campus and community members.
Additional Qualities:
Motivated by customer success with a detail-oriented, proactive approach.
Comfortable with technology and able to remain calm under pressure. Ability to handle multiple questions and solve problems under increased customer traffic.
Strong ability to build working relationships and partner with others.
Supervisory skills and balanced judgment for decision-making.
Strong negotiation, problem-solving, and data analysis skills.
Effective written and oral communication skills.
Excellent organization and multitasking abilities.
Proficiency in Microsoft Office and point-of-sale systems.
The Iowa State University Book Store is a retail operation, open 7 days per week during fall and spring semesters. During summer semester, ISU Book Store is open 6 days per week. Along with other full-time bookstore staff, this position will serve as weeknight closer and Supervisor on Duty on a rotating schedule, some weekends, additional hours are required during peak seasons and special events. Working hours may be adjusted for night and weekend requirements to support a healthy work-life balance.
Level Guidelines• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems• Responds to a broad range of inquiries and requests• May provide training and/or direction to lower-level staff• May lead projects of moderate scope and complexity• Provides guidance to students
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS807
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program
Original Posting Date: June 6, 2024
Posting Close Date:June 24, 2024
Job Requisition Number:R14838
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.